Shipping & Returns Policy
Every destination, fee, delivery timeline, and return condition on this page is marked [CONFIRM] until final operational agreements are confirmed with our logistics partners.
Domestic Delivery Timeline & Fees
- • Major Cities (Karachi, Lahore, Islamabad, Rawalpindi): Estimated delivery time is 2–4 business days [CONFIRM].
- • Other Regions / Remote Areas: Estimated delivery time is 4–6 business days [CONFIRM].
- • Standard Shipping Fee: Flat domestic fee of PKR 350 [CONFIRM], or free on qualifying orders over threshold.
- • Order Verification: Before dispatch, all orders placed through the website are verified directly with the recipient via WhatsApp message.
International Shipping
- • Worldwide Express: Dispatches via DHL / FedEx international courier [CONFIRM WITH COURIER].
- • Transit Times: Typically 5–9 business days to UK, North America, UAE, and Europe [CONFIRM].
- • Customs, Duties & Taxes: Local import tariffs and VAT are the responsibility of the recipient based on regional import laws.
Returns, Sizing Exchanges & Warranty
1. Sizing Exchange Window: We offer size exchanges within 7 days of delivery [CONFIRM WINDOW] provided the garment is unwashed, unworn on a motorcycle, and in original packaging with tags attached.
2. Return Freight: For size exchanges, the customer covers the return shipping to our depot, while IXMOTO ships the replacement piece free of charge [CONFIRM LOGISTICS EXPENSE].
3. Manufacturing Defects: In the rare event of a stitch failure, zipper defect, or misprinted graphic upon unboxing, contact us immediately on WhatsApp (+92 328 4519219) with photos for a free replacement.
Need help tracking or changing an existing order?
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